Friday, October 24, 2008

Even More Customer Abuse


I was hoping to have an end of my phone bill problems, but this story, regrettably, has a sequel.

New month, new phone bill. This one's even higher than the previous month. And not only that, the extra fee which was allegedly waived last month, as it turns out, wasn't. So they said they took care of it, and they didn't.

And the new charge? Well, last month, I reviewed all the subscribed services, and made sure nothing was turned on. It seems the web site neglects to include an extra internet plan (which we don't use, and specifically asked them not to enable when we signed the contract), to the tune of 15 bucks a month for two of the phones. There is no way to see that you are subscribed to this (automatically when you start a new contract) when you visit the website, except for the bill.

On the phone again, sorting this out - they will now (allegedly) take the new fee off, but I'm going to have to pay it first (it's not even due for another week), and have a credit show up the following month. Why? According to the service person, because "it's really complicated" to do with an immediate credit. In the meantime, Verizon gets to sit on 50 bucks and collect interest for another month (20 from the previous month, and 30 from this month). Multiply that across several million subscribers, and it's not a small amount of money.

Verizon, you should be ashamed.


Mojo said...

They need to make interest on the money they are holding for all the billing errors they make! You are giving them credit (cash) when banks wont give companies cash.

smackbringer said...

I'm on the phone with Verizon right now. Man they're giving me the runaround. How many times do I have to tell them to turn off my DSL. Great products but lousy service.